Terms of service

Terms of Service

These Terms of Service apply to your use of vivaant.com and purchases from Vivaant. In these terms, “we,” “us,” and “our” refer to Vivaant. Please read these terms before using our website or placing an order.

1. Using our website

You may use our website only for lawful purposes. You must not interfere with its operation, attempt unauthorized access, transmit harmful software, or infringe the rights of others. When placing an order, you must have the legal capacity to enter into a purchase agreement or permission from a parent or legal guardian.

2. Product information

We aim to provide accurate product descriptions, images, prices, and availability. Colors may appear differently depending on your screen. Errors or omissions may occur, and we may correct them. If a correction affects your order, we will contact you and handle the matter in accordance with applicable law.

3. Orders and payment

Please provide accurate and complete billing, shipping, and contact information. Prices and applicable shipping charges and taxes are displayed at checkout. An order confirmation acknowledges receipt of your order but does not guarantee fulfillment. We may decline or cancel an order because of product unavailability, suspected fraud, payment issues, or an error. If we cancel an order after payment, we will refund the amount paid for the canceled items and any associated charges as applicable.

4. Shipping and delivery

Items typically arrive within 3–5 business days of placing your order, excluding weekends and holidays. Delivery times are estimates, not guarantees, and delays may occur. Please review our Shipping Policy for further details. Contact us promptly if your shipping address needs correction; changes may not be possible once an order is on its way.

5. Returns and refunds

You may request a return within 30 days of receiving your order, subject to the eligibility requirements and procedures in our Refund Policy. Please review that policy for return shipping responsibilities, refund timing, and assistance with damaged, defective, or incorrect items. Your statutory consumer rights remain unaffected.

6. Product safety

Use products only for their intended purpose and follow all instructions and safety information provided. Keep sharp tools and other potentially hazardous items out of the reach of children.

7. Intellectual property

Website text, images, logos, graphics, and other content belong to Vivaant or their respective rights holders. Except as permitted by law, you may not reproduce, distribute, or use this content commercially without the relevant rights holder’s permission.

8. Reviews and submissions

If you submit a review or other content, it must reflect your genuine experience and must not be unlawful, misleading, abusive, or infringe another person’s rights. You retain ownership of your content and grant us a non-exclusive permission to display it in connection with our store and products. We may moderate content that violates these terms, but will not alter a review to misrepresent your experience.

9. Privacy and third-party services

Our handling of personal information is described in our Privacy Policy. Third-party websites and services linked from our website operate under their own terms and privacy practices. A link does not imply endorsement.

10. Liability and consumer rights

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from misuse of our website or products. Nothing in these terms excludes or limits liability or warranties that cannot legally be excluded or limited, or restricts your mandatory consumer rights.

11. Changes to these terms

We may update these terms by posting a revised version on this page. Changes apply prospectively and do not change the terms applicable to an order already placed unless required by law or agreed with you.

12. Contact

For questions about these terms, products, or orders, email support@diregale.com.