FAQ

Shipping

How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 2-4 business days. Expedited options are available at checkout.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website.

Returns

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact us at support@diregale.com.

How long does it take to receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Do you offer exchanges?
Yes! If you'd like to exchange a product, please reach out to our support team, and we'll be happy to help.

Product Usage

Are Vivaant products dishwasher safe?
Yes, all Vivaant kitchen gadgets with stainless steel components are dishwasher safe. We recommend placing them on the top rack for best results.

How do I clean my Vivaant Manual Coffee Grinder?
The grinder disassembles easily for cleaning. Rinse the burr and glass jar with warm water, or place dishwasher-safe parts on the top rack. Avoid submerging the handle mechanism.

What grind setting should I use for my brew method?
Use a fine grind for espresso or Aeropress, medium for pour-over or Chemex, and coarse for French press or cold brew. The Vivaant grinder has 6 adjustable settings to dial in your perfect cup.

Warranty

Do Vivaant products come with a warranty?
Yes, all Vivaant products are backed by a lifetime warranty. If your product ever has a defect in materials or workmanship, we'll replace it at no cost to you.

How do I make a warranty claim?
Simply contact us at support@diregale.com with your order number and a description of the issue. Our team will get back to you within 1-2 business days.

Orders & Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make a change, please contact us as soon as possible at support@diregale.com. We'll do our best to accommodate your request before the order ships.

Still have questions?
Reach out to us at support@diregale.com, and we'll be happy to help.