Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

Items marked as final sale
Gift cards
Downloadable products
Items that have been used, damaged, or altered

How to Initiate a Return

To start a return, please get in touch with us at support@diregale.com with your order number and reason for return. We will provide you with a return shipping address and instructions.

Please do not send your purchase back without first contacting us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.
If rejected, we will contact you with the reason and return the item to you.

Late or Missing Refunds

If you haven't received a refund yet, please:

Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank, as there is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please get in touch with us at support@diregale.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@diregale.com

Return Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our return and refund policy, please contact us at support@diregale.com